We want you to be fully satisfied with every item that you purchase from Nambu Botanicals.
If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges. The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit. Our Standard Return policies do not apply to all items. (Please see 'Exceptions' below)
Basic Steps for Returning: (Please refer to your packing slip for detailed return information)
E-Fullfillment Services, Inc.
807 Airport Access Rd.
Traverse city MI, 49606
Nambu Botanicals Damaged And Defective Items
Keep the Return Tracking number from the package you are returning to ensure that the package is returned to the warehouse.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at 702-751-8871. Please supply the Representative with your order number and item number from your original confirmation e-mail. The Representative will also need your e-mail address and phone number. Nambu Botanicals will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.
If there is extensive damage to the packaging, contact a Customer Service Representative immediately 702-751-8871. Please have your order number available when you contact the Customer Service Representative.
Our Standard Return policies do not apply to all items. Below are items that cannot be returned and cannot be refunded:
Conditions and Policies are subject to change without notice.