Returns & Refunds

We want you to be fully satisfied with every item that you purchase from Nambu Botanicals.

If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges. The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit. Our Standard Return policies do not apply to all items.  (Please see 'Exceptions' below)

Basic Steps for Returning: (Please refer to your packing slip for detailed return information)

  1. Pack the item securely in the original package, if possible.
    All products must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
  2. Enclose the bottom portion of the original packing list with the item. Be sure to keep the top portion of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
Please Note:
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:

Returns:
E-Fullfillment Services, Inc.
Fulfillment center
807 Airport Access Rd.
Unit D
Traverse city MI, 49606


Nambu Botanicals Damaged And Defective Items

Keep the Return Tracking number from the package you are returning to ensure that the package is returned to the warehouse.

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at 702-751-8871. Please supply the Representative with your order number and item number from your original confirmation e-mail. The Representative will also need your e-mail address and phone number. Nambu Botanicals will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.

If there is extensive damage to the packaging, contact a Customer Service Representative immediately 702-751-8871. Please have your order number available when you contact the Customer Service Representative.

Return Exceptions
Our Standard Return policies do not apply to all items. Below are items that cannot be returned and cannot be refunded:

  • Nambu Botanicals Gift Cards, E-Certificates or Memberships.
  • International orders are not available for return at this time.

 

Conditions and Policies are subject to change without notice.